Keepsake Memory Bears
a remembrance of a loved one
(760)525-4674

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Contact Us at Hold a Memory

To send us a message simply fill out the form below and submit it. Once we review your message we will email you with a response (typically well within 24 hours).
 
Thank you,
Julie Roberts, holdamemory.com
 
 
If you prefer to contact us by email or phone, please see our contact information to the far right.

 

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Frequently Asked Questions/FAQs

Q: How much material is required to create one bear?

A: It takes approximately ½ of a yard of fabric to make an 18” Memory Bear. You can either use one adult sized article of clothing per bear or you can combine multiple items to create one bear. In fact, depending on the clothing item and size of the bear ordered, it may be possible to get two bears out of one large clothing item. We can also supplement accent fabrics if your clothing item(s) isn’t enough to complete the number of bears you would like. Please contact us to discuss your order if you need more information regarding materials. 
 
Q: What types of materials work best to create a Memory Bear? 
A: We will make your Memory Bears out of any clothing and material you request, whatever is special to you. However, if you have a variety of clothing to choose from we suggest cotton weaves, denim, flannel, fleece, sweatshirts, terry and t-shirts as best choices. Please note that if we make your bear from a stretch knit fabric it will stretch to some degree when stuffed. For those with a limited selection of clothing, we'll work with whatever materials you may have.
 
Q: Can I add photos or copies of letters, poetry, etc. to my bears like some of the examples in your Portfolio page?
A: Yes, we can copy one or more of your photos, letters, etc. onto special fabric and then add them to the Memory Bear we make from your material (send us either an electronic image or a hard copy of your photos or documents). If interested contact us for further questions or pricing for this option. 
 
Q: Do you offer safety eyes for the bears?
A: While we typically use color coordinating buttons for the Memory Bear eyes, we are happy to make them with black safety eyes at your request. On the Ordering page there is a section which gives you the option to choose safety eyes at no extra charge.
 
Q: How long will it take to get my bears?

A: We will typically complete and ship your bears to you 4 to 6 weeks after we receive your materials with the exception of large orders which may take additional time and orders received during the couple months leading up to the Christmas holiday when lead times may be extended due to the volume of orders received. Also, at some point we will sell out for orders deliverable for the Holidays so please take that into account when ordering. 

 

Q: How will I know when my bears have been completed?

A: Once completed we will send you an e-mail to inform you that your bears are being shipped to you. We'll include the tracking number so you can follow the shipment's progress to your home if you choose to. 

 
Q: What types of payment do you accept?
A: You have the option to pay by credit card, PayPal, check or money order.
 
Q: Do you have gift certificates available?
A: Yes, contact us and we'll gladly to set it up for you.
 
Q: How do I get started?
A: Simply submit your order through our Ordering page (or call us directly to order by phone) and send your materials to: Julie Roberts, 407 Prairie Rose Way, San Marcos, CA 92078. Include your name, e-mail address and any special instructions with your materials. We will e-mail you when we receive your materials so you know they have arrived.
 

 

Contact Info

 
Phone: (760) 525-4674

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